Junior CRM Manager

Full-time · Vienna

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As a CRM trainee at Journi, you’ll be working within our CRM (customer relationship management) team as part of the marketing department. Your goal will be to help create engaging B2C marketing campaigns for our 3.5+ million users worldwide.You will focus on creating emails, push notifications, interstitials and other in-app marketing approaches to communicate with our users, with other channels to dive into as well! Ready for the challenge?

➤ WHAT YOU’LL DO

  • Work full time (38.5 h/w) and learn from a passionate, motivated and international team. 

  • Plan, implement and monitor multi-channel CRM campaigns (email newsletters, push notifications, in-apps messages and more)

  • Assist the CRM team in creating user journeys that drive retention and loyalty

  • Take full ownership of the campaigns you create, being meticulous and ensuring they are error-free before it goes out to our user base.

  • Work closely with our graphic designers, product owners and wider marketing team to create campaigns based on seasonality, product launches and business objectives

  • Create user segments to most efficiently target the right campaigns to the right users

  • Set up A/B tests to constantly improve our campaigns

  • Stay up to date with email, digital marketing and e-commerce best practices


    ➤ YOUR BAG OF TRICKS

  • You have studied digital marketing, communications or business and management

  • OR already have some first experiences in email marketing/CRM/ or a related field

  • You’re constantly learning, asking for feedback, self-motivated and hungry to succeed

  • You work efficiently, prioritise workloads and meet critical deadlines

  • You’re a team player and can look beyond your own responsibilities to achieve company-wide goals

  • You’re known to be creative - with words, ideas and visuals

  • Numbers don’t scare you - you feel comfortable measuring performance, analysing data and learning the technical side of marketing

  • You are an EU citizen or able to work in Austria

  • You’re already based in (or able to relocate to) Vienna - the world’s most liveable city!


➤ NICE TO HAVE (BUT NOT REQUIRED!)

  • Experience with customer engagement tools (such as Leanplum, Braze or Hubspot)

  • Experience with HTML, CSS and Drag & Drop editors

  • Experience with performance tracking or analytics tools (e.g. Amplitude, Tableau)

  • Experience with project management and documentation tools like Asana and Confluence


➤ WHAT WE OFFER 

A happy team makes for a happy workplace. We wouldn’t be able to do what we are doing without our team and that’s why we offer:

  • A fair annual gross salary in accordance with the Collective Agreement, starting from EUR 28,840. Our final offer depends on your experience and qualifications amongst other factors.

  • A bunch of awesome social benefits (incl. public transport card, health insurance, pension fund, in-house/online yoga, German classes and access to premium language learning app)

  • Daily lunch vouchers and a fully functional kitchen in our office with access to healthy and organic foods (cornflakes, fresh fruit, yogurt, Italian portafilter coffee and a huge range of teas)

  • 25 vacation days per year as well as public holidays plus additional vacation day per year when being longer at the company

  • €2,000 personal development budget per employee per year 

  • Team activities - annual team trip, get-togethers and digital events

  • Work in a fun, bright and award-winning office - built by the Journi Team! Including ping-pong and foosball to blow off steam

  • High-end computer (Mac) set-up and tools that will make you enjoy getting your work done

  • Flexible working hours (with core hours: 10am-4pm Mo-Th; and 10am-2pm on Fr) 

  • Be part of a team of highly motivated and like-minded individuals who you can learn from and want to learn from you too!

To give you an idea of what awaits you, check out our Hiring process steps:

  1. General Interview

  2. Take-home Assessment

  3. Technical Interview with your future Team

  4. Meet the Founders Chat

  5. Job offer :)

The whole process takes around 3 weeks!

To find out more about life at Journi, visit our careers site at www.journiapp.com/careers.


Vanda


HR Manager at Journi

Apply nowSomeone will be in touch with you asap.