Head of Operations

Full-time · Vienna

At Journi, a creative tech company and Austria's most innovative start-up of 2024, we’re on a mission to build the world’s most-downloaded printing app. Our app empowers customers to effortlessly create beautiful photo books and other print products. Using AI technology, we automatically create personalized designs based on the content our users want to print. Be part of a team of highly motivated and like-minded individuals who you can learn from and who are excited to learn from you too!

We’re looking for an enthusiastic Head of Operations to join our team! This is a role for someone who thrives on challenges, loves diving into complex problems, and takes ownership of strategic decisions that drive the company forward. If you’re excited to work side by side with leadership, make a tangible impact, and help shape the future of Journi, this could be the perfect fit for you.

➤WHAT YOU'LL DO

• Partner with the CEO and Executive Assistant as part of the CEO team, actively participating in C-Level meetings.

• Support the C-level with strategic decisions and take ownership of key operational areas.

• Drive operational efficiency by optimizing processes, tools, and company-wide workflows.

• Lead the OKR process, performance measurement, and contribution scoring for clarity and accountability across teams.

• Collaborate with Team Leads and People & Culture on hiring plans, organizational design, and team growth.

• Set and enforce company-wide rules and standards in partnership with People & Culture (e.g., policies, compliance).

• Resolve organizational and process challenges, taking interim leadership when needed to archive team and company goals.

• Translate strategic initiatives into actionable plans and ensure delivery.

➤ YOUR BAG OF TRICKS

You have/are:

• Minimum 4 years of experience in similar roles or in strategic consulting at top-tier firms like McKinsey, BCG, or equivalent, with proven strength in problem-solving and strategic execution.

• Strong background in process implementation and optimization, including IT systems.

• Excellent analytical skills, with a high affinity for numbers, KPIs, and structured decision-making.

• Exceptional communication and leadership abilities, able to bridge silos and foster collaboration across departments.

• Hands-on, pragmatic, and adaptable to a fast-changing environment.

• Strong interest in IT and AI tools that enhance work efficiency.

• Proven ability to manage cross-functional teams and deliver results under pressure.

• A natural trusted advisor and thought partner, combining strategic thinking with empathy and discretion.

• You are able to relocate to / are based in Vienna – the world’s most liveable city! 🌍

➤NICE TO HAVE (BUT NOT REQUIRED!)

• Previous startup or scale-up experience, ideally in a fast-paced international environment.

• Familiarity with organizational design, HR, and team growth planning.

• Experience in productivity tooling and scaling tech-enabled processes.

• Experience handling high-level office and operational topics, such as office expansion projects.

• Exposure to fundraising processes or investor relations.

➤ WHAT WE OFFER

A happy team makes for a happy workplace. We wouldn’t be able to do what we are doing without our team, and that’s why we offer:

• A fair annual gross salary in accordance with the Collective Agreement, starting at EUR 90,000. Our final offer depends on your experience and qualifications amongst other factors.

Plus, a bunch of awesome social benefits, such as:

• Vacation goals: 25 days off per year, plus 1 extra day for every year you stick around (up to 5 extra days!)

• A space to thrive: a fun, bright and award-winning office built by the Journi Team, complete with ping-pong and foosball tables to blow off steam

• Work your way: enjoy a hybrid working model with 40% home office days and flexible hours, with possibility of workation (core hours: 10am-4pm Mo-Th; and 10am-2pm Fri)

• Lunch on us: we provide fresh daily lunches in our own eatery, with choices for almost all dietary requirements

• Go places: we reimburse your public transport card for Vienna €365 yearly

• Plan for tomorrow: additional €300 yearly towards your private pension fund

• Team first: join our yearly team-building Journi to exciting destinations

• Mac your life easier: with a company MacBook, also available for personal use

• Refresh and recharge: in-house yoga sessions every two weeks

• Stay healthy: regular in-house health check with Haelsi

• Unlock language skills: with a premium Busuu App membership

• Professional development: access to resources, courses, and learning programs to help you excel in your role

• Boost your German: weekly in-house lessons in small groups

• Fuel your day: fruits, cereals, yogurt, and milk variations — on the house

• Brew up productivity: Italian-style coffee and teas in our coffee kitchen

• Special treatment: enjoy a premium membership on all Journi products

APPLY NOW!

What to Expect After You Apply:

1. Intro Call with the People & Culture Team (45 min.)

2. General Interview with the CEO and P&C Lead (1h)

3. Challenge

4. Technical Interview + Challenge Review with the CEO and CFO (2h)

5. Final Interview with Leadership Team (1h)

We’d love to hear from you - please include your CV and cover letter with your application!

Anja

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Talent Acquisition Manager