Junior Customer Care Specialist (French Speaking)

Full-time · Vienna

At Journi, a creative tech company and Austria's most innovative start-up of 2024, we’re building the world’s #1 most-downloaded printing app. Our app empowers customers to effortlessly create beautiful photo books and other print products. Using AI technology, we automatically create personalized designs based on the content our users want to print. Be part of a team of highly motivated and like-minded individuals who you can learn from—and who are excited to learn from you too! 

Are you optimistic, empathetic, and customer-oriented? Do you enjoy helping others and are known for your big heart? Are you passionate about writing and fluent in French? Do you bring fresh ideas to the table? At Journi, we value new perspectives — ‘Why change what’s been working?’ isn’t in our vocabulary.

Does this sound like you? Then read on! We’re looking for a Support Hero to join our team at Journi as a Junior Customer Support Specialist, focusing on our French customers! 

➤ WHAT YOU'LL DO

• Work full-time (38.5 hours/week) and learn from a passionate, motivated, and international team

• Be the first point of contact for our customers, mainly in French language

• Manage communication with customers across various support channels (Zendesk, Chat, Review Platforms, Social Media) and user interfaces in multiple languages

• Develop new support templates, filters, and shortcuts to continuously improve support

• Represent the voice of our customers by sharing issues and challenges with the product team

• Support customer acquisition, surveys, and beta testing groups

• Contribute to reporting, analyze and present data and results

• Collaborate with the design, product, and marketing teams

• Meet monthly goals to achieve both your personal and company-wide objectives

• Give and receive constructive feedback and foster a culture of continuous improvement

• Help document processes to effectively share knowledge within the team

• Be creative and always find new ways to help and delight our users

➤ YOUR BAG OF TRICKS

• You speak French (native or C2 level) and English (C1 level)

• You have a playful and empathetic writing style

• You place a strong emphasis on correct grammar and spelling

• You are patient, service-oriented, and genuinely want to solve problems

• You're a strong communicator and comfortable presenting or speaking in front of groups

• You're known for your creativity and unconventional approach to solving challenges

• You’re curious about the “why” behind customer behavior

• You work efficiently, prioritize your workload, and meet critical project deadlines

• You are constantly learning, seek feedback, are self-motivated, and hungry for success

• You are an EU citizen or have a valid work permit for Austria

• You’re willing to relocate to Vienna or already live in this highly livable city

➤ WHAT WE OFFER

A happy team makes for a happy workplace. We wouldn’t be able to do what we are doing without our team, and that’s why we offer:

• A fair annual gross salary in accordance with the Collective Agreement, starting at EUR 36.000. Our final offer depends on your experience and qualifications amongst other factors.

Plus, a bunch of awesome social benefits, such as:

• Vacation goals: 25 days off per year, plus 1 extra day for every year you stick around (up to 5 extra days!)

• A space to thrive: a fun, bright and award-winning office built by the Journi Team, complete with ping-pong and foosball tables to blow off steam

• Work your way: enjoy a hybrid working model with 40% home office days and flexible hours, with possibility of workation (core hours: 10am-4pm Mo-Th; and 10am-2pm Fri)

• Lunch on us: we provide fresh daily lunches in our own eatery, with choices for almost all dietary requirements

• Go places: we reimburse your public transport card for Vienna €365 yearly

• Plan for tomorrow: additional €300 yearly towards your private pension fund

• Team first: join our yearly team-building Journi to exciting destinations

• Mac your life easier: with a company MacBook, also available for personal use

• Refresh and recharge: in-house or online yoga sessions every two weeks

• Stay healthy: regular in-house health check with Haelsi

• Unlock language skills: with a premium Busuu App membership

• Professional development: access to resources, courses, and learning programs to help you excel in your role

• Boost your German: weekly in-house lessons in small groups

• Fuel your day: fruits, cereals, yogurt, and milk variations — on the house

• Brew up productivity: Italian-style coffee and teas in our coffee kitchen

• Special treatment: enjoy a premium membership on all Journi products

APPLY NOW!

What to Expect After You Apply

1. Intro Call with the People & Culture Team (30 min)

2. Technical Interview with the Customer Happiness Team(60 min) 

3. Final interview with the Leadership Team (60 min)

We’d love to hear from you - please include your CV and cover letter with your application!

About Us

We are proud to promote inclusion and diversity at Journi - no matter what race, nationality, gender, religion or sexual orientation - there is always a space for exceptional individuals in our team.

At Journi, our mission is to build the most customer-centric way to hold onto your memories. We leverage the power of massive amounts of data and modern AI to enable people to print their memories as easily as taking pictures using the Journi Print app. The smart algorithm in the Journi apps processes 1,000 photos within less than 30 seconds to find the perfect photo layout. You capture the moments and we enable you to convert these into beautiful print products within seconds. We believe in innovation, collaboration and a future where digital and print go hand in hand to preserve lasting memories. We want to become the leading destination to share and print your moments. We have already inspired more than 5 million users around the globe and established Journi as a key player in a booming market, however, we have only scratched the surface of our potential. We are a startup and the creators of the most successful photo and print apps on the market. The Journi apps are downloaded and used by millions of users worldwide. We have been featured by Apple and Google over 20k times and have been covered by Forbes, the L.A. Times, TNW, Techcrunch and many more.

At Journi, we look for exceptionally motivated people to become a member of our innovative team of 60+ people from all around the world. People who are passionate about solving challenges and making decisions that impact the success of the company. If you think this could be you, why not send us your application? ;)

Tamara

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Talent Acquisition Manager